Frequently asked questions

OORTO is a modern unisex jewellery brand made for self-expression. Every piece is designed to feel personal, timeless, and easy to wear — not bound by gender labels or short-lived trends.

Yes. OORTO is built for anyone who wants jewellery that reflects who they are. Our designs are intentionally fluid so they sit naturally on every wardrobe and every identity.

We work with thoughtfully chosen materials selected for everyday wear, comfort, and lasting finish. Exact materials for each product are listed on the product page so you always know what you are buying.

Each product page includes sizing guidance for that piece. If you are between sizes or unsure, choose the size that feels most comfortable for daily wear, or reach out to us and we will help you decide.

Orders are processed carefully and shipped as quickly as possible. Delivery timelines vary by location and appear at checkout once you add your address. You will receive tracking details as soon as your order is on its way.

We want you to feel confident in every purchase. Please review our refund policy for the full details on eligible returns, timelines, and how refunds are processed.

Store pieces in a dry place away from moisture and harsh chemicals. Remove jewellery before swimming, showering, or applying perfume, and wipe gently with a soft cloth after wear to keep the finish bright.

We are here for you. Visit our contact page and send us a message — our team will get back to you as soon as possible.